Customer Success Manager

Overview

Are you ready to revolutionize the world of cybersecurity by becoming a pivotal force in ensuring our clients' success? Join Sprocket Security as a Customer Success Manager, where you'll have the unique opportunity to guide and empower our clients to proactively defend their digital assets through our cutting-edge Offensive Security Platform.

Why Sprocket Security?
At Sprocket Security, we're redefining the cybersecurity landscape by prioritizing offensive security strategies. Our Continuous Penetration Testing platform allows businesses to stay ahead of threats, and as a Customer Success Manager, you'll be instrumental in helping our clients embrace this proactive approach to cybersecurity.

Your Mission:
As a crucial member of our dynamic team, your mission is to drive customer success and satisfaction, while also contributing to building and refining our customer success processes for a seamless and effective customer journey.

Responsibilities

• Champion Customer Success: Be the primary point of contact for our clients, guiding them to maximize the value of our Offensive Security Platform.
• Renewals and Expansion: Own the renewal process, identify upsell opportunities, and work to expand client contracts.
• Customer Review Meetings: Conduct regular review meetings to strengthen relationships and identify improvement areas.
• Adoption and Engagement: Collaborate closely with clients to ensure successful product adoption and ongoing engagement.
• Proactive Issue Resolution: Address client challenges and coordinate solutions across teams.
• Customer Feedback: Gather insights and relay them to improve our products and services.
• Cultivate Advocacy: Build strong client relationships to encourage advocacy and referrals.

Qualifications

Minimum:

• Customer-Centric Mindset: Passion for ensuring customer success and exceeding expectations.
• 1-2 Years of Prior Customer-Facing Role: Experience in engaging and supporting customers in a professional capacity.
• Effective Communicator: Clear communication of complex ideas in written and verbal interactions.
• Problem-Solving Skills: Thrive on finding solutions and navigating challenges.
• Collaborative Spirit: Ability to work closely with cross-functional teams.

Preferred:

• Experience in Cybersecurity: Prior exposure to the cybersecurity field, understanding of industry concepts, and communication with clients in the domain.

Benefits

• 401k Match: Start saving for your future immediately with our company-matched 401k plan.
• Work/Life Balance: Enjoy unlimited and mandatory PTO to maintain a healthy work/life balance.
• Comprehensive Health Benefits: Receive 50% company contribution for health insurance and 100% company contribution for dental and vision plans for both you and your family.
• Hybrid Work Environment: Sprocket Security embraces a versatile hybrid methodology, enabling you to seamlessly blend remote and in-person work. We measure performance on results, not seat time.

Ready to Elevate Client Success in the Cybersecurity Landscape? If you are an enthusiastic, results-driven individual ready to make a significant impact on our clients' cybersecurity journey, we invite you to join us at Sprocket Security. Together, we'll shape the future of cybersecurity and lead the charge in offensive security strategies. Apply now and be a part of our transformative mission!